Frequently Asked Questions
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How do I arrange for service?
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Contact the WeCare office by either phone or our website 24 hours a day, 7 days a week.
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Is your agency licensed? By whom?
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Yes, WeCare is licensed by the Maryland Department of Health and
Mental Hygiene, Office of Healthcare Quality as a Residential Service Agency
and Nursing Referral Service Agency.
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How can I determine what kind of help I need?
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WeCare has Registered Nurses available to you to answer any questions
you may have concerning you or your loved one.
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Where and when does your agency provide care?
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WeCare can provide care service no matter where you
live - whether it’s
in the privacy of your own home, or assisted living facility, senior community
or hospital.
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Are prospective Caregiver interviews permitted?
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Yes. We
encourage clients, family members and trusted advisors to interview prospective
Caregivers in a location of their choosing including our office.
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Do Caregivers have their own transportation?
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Prior
to joining the Registry,Caregivers are required to show proof a current,
valid Maryland driver’s license and reliable
transportation.
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Is there a charge for cancelling services?
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No, our clients pay only for services provided.
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Does WeCare accept insurance?
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WeCare accepts private pay for services
and may be able to assist with Long-Term Care Insurance reimbursement.
As coverage usually includes skilled nursing along with personal care,
the amount of Long Term Care Reimbursement varies based on the client’s
policy. For questions concerning fees and other information, please call
the WeCare office.
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