Many families are overwhelmed and concerned with selecting the appropriate home health provider or agency to care for their loved ones. Several questions daunt the empathetic and cautious hearts of all involved in this tremendous decision. We at WeCare Private Duty Services, Inc. (“WeCare”) recognize that this is a very difficult decision because it affects the entire family dynamic. Some common care needs/restrictions include the following: disability, chronic/acute illness, cognitive dysfunction/decline, and many other limitations onset by the aging process. WeCare and our registry of compassionate, competent, and professional caregivers can offer the personalized assistance your loved one requires and deserves. Let us begin to assist with this questionnaire. It should be utilized as a guide toward helping you select the proper care for your loved one.
How do I select a home health provider/agency? As with selecting any healthcare provider, patients and families are encouraged to ask questions which will enable them to make an informed decision based on their specific needs. Some of these questions are:
How long has the provider/agency been serving the community?
How does the provider/agency select its caregivers and office staff? Are they certified, bonded and insured?
Are the client and his or her family members involved in developing the plan of care? Who at the agency oversees changes in the plan of care?
Is the client’s daily care plan documented? How does the agency handle client confidentiality?
Is the provider/agency available 24 hours a day, seven days a week, and on holidays? How are emergencies handled?